Communication with your customers is important! After they have placed an order with you, you don't want to leave them hoping and praying that you received the order and will be delivering it to them.

Accepting an order

To accept an entire order, navigate to the orders page and open a pending order.

Review the order, you can hover over the quantity to check the stock level of the product, and when you are ready hit the "Accept Order" button.

Leave a quick note for your customer (you could thank them for the business or simply add some delivery details).

On OrderEZ's mobile app

  1. Click to open a pending order

  2. Review the order and click "Accept Order"

  3. Leave a note for your customer, then click on "Yes, accept order"

Your customer will receive an email notification that the order has been accepted.

Partially accepting an order

Sometimes, we don't have all the products that our customers want, but we don't want to turn down the entire order just because we're missing one product right? In such cases, we can partially accept an order and remove the product that is currently unavailable.

Open the order and click on the item that is unavailable, then click on "Accept Order".

You may also want to leave a quick note to your customer (perhaps proposing a similar product that you can deliver to them or informing them when it will be back in stock).

The order will be partially accepted.

On OrderEZ's mobile app

  1. After opening the order, click on the item that is unavailable to remove it, then click on "Partially Accept Order"

  2. Enter a note to your customers, then click on "Yes, accept order"

  3. The order will be partially accepted.

Declining an order

In the unfortunate event that you have to decline an entire order from your customers, here's how to do it.

Open the order and click on "Manage Orders", then "Decline Order".

Enter a note to your customers (maybe explaining why you have to decline this order).

On OrderEZ's mobile app

  1. Open the order and click on the more options button on the top right corner, then click on "Decline Order"

  2. Enter a note to your customer, then click on "Decline Entire Order"

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