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Troubleshooting your Provino integration
Troubleshooting your Provino integration

What to do when the integration doesn't seem to be working the way you think it should

Jeffrey Meese avatar
Written by Jeffrey Meese
Updated over a week ago


1. Insufficient inventory/unavailable product in Provino

If a product does not have sufficient inventory or does not exist in Provino, an error message will appear in OrderEZ.


(A) Check that the product has sufficient inventory in the Provino Duty Paid warehouse

(B) Check that the SKU of the product is identical on both platforms.

2. Editing a scheduled order in OrderEZ

When you schedule an order for delivery in OrderEZ, the corresponding outbound order is also created in Provino. Any edits done on the order will not be reflected in Provino, hence you should also contact Provino regarding the edits.

3. I attached some custom documents when scheduling the order for delivery. If I also have the Xero integration set up, will the documents also flow to Xero?

No, it will not. Custom documents attached at that step will only be sent to Provino portal.

4. I scheduled an order for delivery on mobile, why is it now syncing with Provino?

Unfortunately the OrderEZ mobile app does not support the Provino integration, and orders scheduled for delivery there will not be synced to Provino. If you have scheduled an order for delivery via the mobile app, please cancel the order and create a new one, with scheduling taking place on the web application.

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