Order Management Best Practices

Learn more about some best practices about order management

Jeffrey Meese avatar
Written by Jeffrey Meese
Updated over a week ago

Order Confirmation

Once you have received the orders from your customer, it is critical to confirm the orders; will you be accepting or declining the order, and perhaps to provide an estimate of when you will be delivering the products. Giving a clear confirmation to your customers will help them better manage their stock levels, hence building trust between you and your customers.

Delivery Notification

You definitely want to inform your customers when you will be delivering their orders, as they might need to make special arrangements like additional manpower to receive the orders. Moreover, especially so for fresh produce, it is indispensable to know when you will be receiving the orders so that specific spaces can be made available to properly store them.

Completing Orders

Completing an order is just as crucial as confirming and delivering the orders. When your customers confirm the delivery to complete the order, it indicates that they have received the products and are satisfied with the products. It also provides a signal to your accountant that we should be expecting payment from the customer.

Using SKU to manage your inventory

Stock Keeping Unit (SKU) is a unique item number used to identify your products. Assigning each product to an SKU number will help you and your customer easily differentiate them, hence reducing the risk of ordering and delivering the wrong product.

Post-Sales Service

Good post-sales service can build customer loyalty and help drive continuous support from your customers. Even after the order is complete, follow up with your customers and find out why your customers are happy (or unhappy) with the order. For customers who order from you regularly, take the additional step to check in with them when it is time for them to order again.

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