Ever wanted to order something, or trying to complete an offline order in OrderEZ, but realise that you can't find the product on your product feed? Read on to find out why!

"Visible" vs. "Hidden" Products

If you go to the Supplier tab, select a Supplier and choose Products, you will be able to see all the products that anyone has ever ordered from this Supplier (you won't see the price though unless it's something you buy from the Supplier). Here, you can manage whether you want the product to be visible or hidden from your product feed (the Supplier might offer 10,000 products but you only purchase 20 products from them, I'm sure you don't want to see the other 9,980 products on your Product Feed).

Supplier Product List

So you're on the Product page of the Supplier already, but you still don't see the product in this list. Strange uh? Well, if you're purchasing from a Premium Supplier, chances are the Supplier might have removed the product or maybe they stopped supplying it. You probably want to pick up the phone to give them a quick ring to confirm. If you're purchasing from a Freemium Supplier, you will be able to add the product to the product list.

You can also upload products using the CSV Upload function.

For more details about the CSV Upload feature, check out our step-by-step guide here!

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