Managing Your Supplier's Contact

Keep OrderEZ up to date so the entire team knows you to contact at each of your suppliers in case of questions or problems.

Jeffrey Meese avatar
Written by Jeffrey Meese
Updated over a week ago

tl;dr - Supplier Contact

(1) You can add multiple contacts to your Suppliers. Each contact should have a unique email address

(2) Set your main point of contact as the primary contact of the Supplier and easily access their information when you place orders

(3) Manage how your Supplier contact will receive order notifications - either via email, Whatsapp message, SMS or a combination of the three methods

You can add multiple contacts for each Supplier and set one contact as the primary.

When you navigate to the Contacts tab of your Suppliers, you may see that one of the contacts is labelled as "Default Primary". This is the primary contact set by your Supplier - it could be your sales rep, the accounts team, or it could point to a generic mailbox like "" or "". This contact person will appear as the primary contact when you click on "Supplier Info" of an order.

You may have a specific individual whom you liaise directly with, perhaps your designated sales rep or account manager. You can indicate that person to be your primary contact. This way, you can easily access the contact number if you need to contact them.

You can also make changes to the types of notifications sent to your Supplier on the Order Notification tab. Maybe the Sales Rep doesn't need to get cc'd on all of the orders, then you can turn off all the notifications.

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