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I am getting an error message when adding Supplier from Xero!
I am getting an error message when adding Supplier from Xero!

Help, what does this error message mean?

Jeffrey Meese avatar
Written by Jeffrey Meese
Updated over 3 years ago

Scenario: You have set up the Xero integration. You are trying to add a new Supplier, who is an existing contact in your Xero account. Upon clicking on the Supplier name, you receive the following error "Something went wrong. Unable to connect because of currency mismatch".

Suggested solution:

1. Check that this Supplier is indeed a new Supplier and not an existing Supplier in OrderEZ's database. If the Supplier is an existing Supplier, you should send a connection request instead. For more information about connecting to Suppliers, click here.

2. If the Supplier is a new one, you can first create the Supplier on OrderEZ separately, then afterwards match it to the corresponding contact from Xero.

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